Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• terraintoolworks.com and pages operated as part of the Terrain Tool Works online store.
• Orders placed through our website.
• Customer service communications.
• Contact forms and email communications.
• Customer accounts, where available.
• Website cookies and similar technologies.
• Other interactions where this Privacy Policy is displayed or referenced.

This policy does not apply to independently operated third-party websites or services that maintain their own privacy policies.

Personal Information We May Collect

The personal information we collect depends on how you interact with Terrain Tool Works. Categories may include the following.

Sources of Personal Information

We may collect personal information from the following categories of sources:

• Directly from you, including when you place an order, create an account, submit a contact form or communicate with us.
• Automatically from your device when you use our website, including through cookies, server logs and similar technologies.
• Payment and financial service providers in connection with processing or confirming transactions.
• Shipping and fulfillment providers in connection with delivery and order fulfillment.
• Website, analytics and security providers that assist us in operating, measuring and protecting our website.
• Other sources permitted by law where necessary for fraud prevention, security, compliance or business operations.

How We Use Personal Information

We may use personal information for legitimate business and commercial purposes, including to:

• Process and fulfill customer orders.
• Arrange shipping and delivery.
• Process payments and confirm transactions.
• Manage returns and refunds.
• Provide customer service and respond to questions.
• Maintain customer accounts.
• Communicate important order or account information.
• Operate, maintain and improve our website.
• Understand website performance and usage.
• Detect, investigate and prevent fraud or misuse.
• Protect customers, our website and our business.
• Maintain records required for accounting and tax purposes.
• Establish, exercise or defend legal claims.
• Comply with applicable laws and lawful government requests.

We do not use personal information for purposes that are materially incompatible with the purposes described in this policy without providing additional notice where required.

Payment Information

Terrain Tool Works currently accepts bank transfer payments. Credit card payments may be listed on the website but are temporarily unavailable.

When payment processing services are available, payment information may be collected and processed directly by the applicable bank, financial institution or payment service provider. Those providers may maintain their own privacy policies and security practices.

Terrain Tool Works does not intentionally request more financial information than is reasonably necessary to facilitate or verify a transaction.

How We Disclose Personal Information

We may disclose personal information to service providers, contractors and other parties when reasonably necessary to operate our business or provide requested services.

Service providers and contractors may receive only the information reasonably necessary to perform the services for which they are engaged, subject to applicable contractual and legal requirements.

Sale and Sharing of Personal Information

California privacy law can define a "sale" or "sharing" more broadly than an exchange of information for money. Certain advertising or cross-site tracking technologies may constitute "sharing" for cross-context behavioral advertising under California law.

Where Terrain Tool Works uses technologies that constitute a sale or sharing under applicable California law, eligible consumers will be provided the required methods to opt out, and qualifying opt-out preference signals will be honored as required by law.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies to operate website features, remember preferences, maintain shopping cart functionality, protect the website and understand website usage.

Browser settings may allow you to block or delete cookies. Disabling certain cookies may affect website functionality, including shopping cart or checkout features.

California Privacy Rights

California residents may have privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when the law applies to Terrain Tool Works and the particular processing activity.

Subject to applicable exceptions, these rights may include:

Sensitive Personal Information

Certain information may qualify as sensitive personal information under California law, including account login credentials and certain financial information.

Where we process sensitive personal information, we use it only for purposes reasonably necessary to provide requested products or services, process transactions, maintain security, prevent fraud, comply with law or for other legally permitted purposes.

Terrain Tool Works does not use sensitive personal information for the purpose of inferring characteristics about consumers unless separately disclosed and permitted by applicable law.

How to Submit a Privacy Request

To submit an applicable privacy request, contact Terrain Tool Works using one of the following methods:

Please provide sufficient information for us to understand and process your request. We may need to verify your identity before responding to certain requests. Verification information will be used for the purpose of processing the request and protecting personal information from unauthorized access.

Authorized Agents

Where permitted by California law, you may designate an authorized agent to submit a privacy request on your behalf. We may request proof that the agent has permission to act for you and may take reasonable steps to verify your identity directly where allowed.

Global Privacy Control and Do Not Track Disclosures

Global Privacy Control

Where required by California law, Terrain Tool Works recognizes qualifying user-enabled opt-out preference signals, including Global Privacy Control ("GPC"), as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal.

Browser Do Not Track Signals

"Do Not Track" or "DNT" is a separate browser setting for which there is no universally adopted technical standard governing how all websites must respond.

Except where a signal constitutes a legally recognized opt-out preference signal such as GPC, our website may not respond to ordinary DNT signals.

Third-Party Tracking

Third-party service providers used for website functionality, analytics, security, payments or advertising may collect information about your interaction with our website in accordance with their own services and applicable privacy requirements.

California "Shine the Light" Disclosure

California Civil Code Section 1798.83 may provide California residents with rights concerning certain disclosures of personal information to third parties for those third parties' own direct marketing purposes.

Terrain Tool Works does not disclose customers' personal information to unrelated third parties for their own direct marketing purposes without appropriate authorization.

Questions regarding this section may be submitted to sales@terraintoolworks.com .

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing products and services, maintaining transaction records, processing returns, preventing fraud, resolving disputes and satisfying legal, tax, accounting and compliance obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable legal requirements and whether the information is needed to establish, exercise or defend legal claims.

When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

Information Security

Terrain Tool Works uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These safeguards may include access controls, secure website connections, system monitoring, account controls and protections provided by our hosting, payment and technology providers.

Children's Privacy

Terrain Tool Works is an outdoor power equipment retailer and our website is not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13 through the website. If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to address the information in accordance with applicable law.

Third-Party Websites and Services

Our website may contain links to websites, platforms or services operated by third parties. Terrain Tool Works does not control the privacy practices of independently operated third-party services.

We encourage you to review the privacy policy of any third-party service before providing personal information to that service.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change.

When we make changes, we will update the "Last Updated" date at the top of this page. If required by applicable law, we will provide additional notice of material changes.

We encourage visitors to review this policy periodically for information about our current privacy practices.