These Terms and Conditions govern your use of the Terrain Tool Works website and purchases made through our online store. Please read them carefully before using the website or placing an order.
Subject to the Shipping & Delivery Policy
After order and payment confirmation
For eligible purchases
After a refund is approved
By accessing terraintoolworks.com, creating an account, submitting an order or purchasing a product from Terrain Tool Works, you agree to these Terms and Conditions and the policies incorporated into them by reference.
Nothing in these Terms is intended to waive or limit consumer rights that cannot lawfully be waived under applicable federal, California or other applicable law.
Terrain Tool Works operates the website terraintoolworks.com and offers outdoor power equipment and related products for sale through the website.
Phone: +1 (415) 713-1002
Email: sales@terraintoolworks.com
By accessing or using our website, you agree to comply with these Terms and Conditions.
If you do not agree with these Terms, you should not submit an order through the website.
Additional terms may apply to particular products, services, promotions or transactions. Where those terms apply, they will be presented or referenced with the applicable offer.
To place an order, you must have the legal capacity to enter into a binding contract.
By submitting an order, you represent that the information you provide is accurate and that you are authorized to use the payment method associated with the transaction.
If you are acting on behalf of a company or other organization, you represent that you have authority to bind that organization to the applicable transaction.
Terrain Tool Works offers outdoor power equipment including categories such as:
Available categories and individual products may change from time to time.
Terrain Tool Works aims to provide accurate product titles, descriptions, specifications, images, prices and availability information.
Customers should review the individual product page before purchasing, including specifications relevant to the intended use of the equipment.
Product images are intended to represent the applicable product. Minor differences in packaging, labeling, appearance or manufacturer presentation may occur where they do not materially change the product ordered.
If a material error is discovered in a product listing before fulfillment, we may contact the customer to explain the issue and provide appropriate options.
Product availability may change before an order is completed or fulfilled.
Adding a product to a shopping cart does not reserve that product.
If a purchased product becomes unavailable before fulfillment, Terrain Tool Works may contact the customer regarding available alternatives or cancel the affected item and provide any refund required for the unfulfilled purchase.
Unless clearly stated otherwise, prices displayed on Terrain Tool Works are listed in United States dollars (USD).
Prices may change before an order is placed. A later price change does not automatically alter the price of an order that has already been validly accepted and confirmed.
Customers should review the final order summary before submitting payment.
Applicable sales taxes or other legally required charges may be calculated and displayed during checkout where required.
Any applicable tax amount forms part of the final order total presented to the customer.
Submitting an order through Terrain Tool Works constitutes an offer to purchase the products identified in that order.
Receipt of an automated order acknowledgement does not necessarily mean that an order has completed all payment, inventory, security or fulfillment checks.
Terrain Tool Works may review an order before fulfillment for payment confirmation, inventory availability, fraud prevention, pricing errors or other legitimate transaction requirements.
Once an order has been accepted for fulfillment, the applicable shipping process will begin.
Direct Bank Transfer is currently an available payment method for eligible Terrain Tool Works orders.
Credit card payments are temporarily unavailable and should not be considered an active payment option unless they are restored and displayed as available during checkout.
Orders paid through bank transfer may require payment confirmation before fulfillment begins.
Read Our Payment PolicyTerrain Tool Works currently uses a $225 flat-rate shipping fee where that shipping method is available.
The applicable shipping charge should be displayed as part of the order or checkout information before the purchase is completed.
Customers should review the complete order total before authorizing payment.
The current estimated delivery timeframe is 3–5 business days after the order and applicable payment have been confirmed, subject to the terms of our Shipping & Delivery Policy.
Delivery estimates may be affected by carrier operations, weather, destination accessibility, payment verification or circumstances outside our reasonable control.
If Terrain Tool Works cannot ship an order within a promised shipment timeframe, we will provide the notices, cancellation options or refund rights required by applicable law.
Read Our Shipping & Delivery PolicyCustomers are responsible for providing complete and accurate delivery information when placing an order.
Incorrect addresses, missing contact details, restricted access or other delivery-related issues may result in delays.
Customers should inspect delivered shipments within a reasonable time and contact Terrain Tool Works promptly if an order appears damaged, incomplete or materially different from the order placed.
Terrain Tool Works provides a 30-day return period for eligible purchases, subject to the requirements, conditions and exclusions stated in the Returns & Refunds Policy.
A 30-day return period does not mean that every product or circumstance automatically qualifies for a return. Customers should review the Returns & Refunds Policy for complete eligibility requirements.
Read Our Returns & Refunds PolicyWhen a refund is approved under the Returns & Refunds Policy, Terrain Tool Works generally processes the approved refund within 7–10 days.
Additional time for funds to appear may depend on the recipient's bank or financial institution.
Where an order was paid by bank transfer, reasonable payment information may be requested so an approved refund can be returned securely.
If you need to request a change or cancellation after placing an order, contact Terrain Tool Works as soon as possible.
We cannot guarantee that an order can be changed or cancelled once fulfillment or shipment has begun.
Any applicable statutory cancellation or refund rights remain unaffected.
Outdoor power equipment may contain moving blades, chains, engines, electrical components, batteries, cutting mechanisms or other components capable of causing serious injury if used improperly.
Customers and operators are responsible for reading and following the manufacturer's operating, maintenance and safety instructions.
Appropriate personal protective equipment should be used where recommended, and products should only be used for their intended purposes.
Never permit children or untrained persons to operate equipment contrary to manufacturer instructions or applicable safety requirements.
Certain products may be supplied with manufacturer documentation, instructions or warranties.
Any manufacturer warranty is subject to the terms provided by the applicable manufacturer.
Terrain Tool Works does not create an additional product warranty unless one is expressly stated in writing for the applicable product or transaction.
Product names, manufacturer names, logos and trademarks displayed on the website may belong to their respective owners.
References to third-party brands are used to identify products offered or discussed on the website.
The appearance of a third-party trademark does not by itself imply that Terrain Tool Works is an authorized dealer, official partner, agent or affiliate of the trademark owner unless that relationship is expressly stated and can be substantiated.
Where customer account functionality is available, customers are responsible for maintaining the confidentiality of their login information and for taking reasonable steps to prevent unauthorized account access.
Notify Terrain Tool Works if you believe your account has been accessed without authorization.
Terrain Tool Works grants visitors a limited right to access and use the website for lawful personal or commercial purchasing purposes.
You must not knowingly:
Unless otherwise indicated, website content created for Terrain Tool Works, including original text, layouts, graphics, design elements and branding, is owned by Terrain Tool Works or used with appropriate permission.
Nothing in these Terms transfers ownership of intellectual property to website visitors.
You may not reproduce, republish, distribute or commercially exploit protected website content except with permission or as permitted by applicable law.
The website may contain links to or integrate services operated by third parties, including payment, analytics, shipping, manufacturer or technology providers.
Independently operated third-party services may be governed by their own terms and privacy policies.
Terrain Tool Works is not responsible for independently operated third-party websites merely because a link appears on our website.
We aim to keep terraintoolworks.com accessible and functional but do not guarantee uninterrupted website availability.
The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, security events or circumstances outside our reasonable control.
Website content is provided for general product and shopping information and should be read together with the applicable manufacturer documentation and product-specific information.
To the maximum extent permitted by law, Terrain Tool Works does not warrant that every website page will always be completely error-free or continuously available.
Nothing in this section limits responsibility for representations, warranties, obligations or consumer rights that cannot legally be excluded.
To the maximum extent permitted by applicable law, Terrain Tool Works will not be responsible for indirect or consequential losses arising solely from circumstances outside the reasonable scope of the applicable transaction.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
In particular, these Terms are not intended to exclude liability or remedies that cannot lawfully be excluded for fraud, willful misconduct, legally protected personal injury claims, breach of non-waivable statutory rights, or other liability that applicable law requires to remain available.
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your own unlawful use of the website, fraudulent conduct, intentional violation of these Terms or infringement of another person's legal rights.
This provision does not require a consumer to indemnify Terrain Tool Works for losses caused by Terrain Tool Works where such an obligation would be unlawful or unenforceable.
Terrain Tool Works will not be considered in breach solely because performance is temporarily prevented by events outside reasonable control, such as severe weather, natural disasters, transportation interruptions, infrastructure failures, governmental restrictions or similar events.
This provision does not remove any cancellation, notice, shipment delay or refund rights that customers are entitled to under applicable law.
Information collected through Terrain Tool Works is handled in accordance with our Privacy Policy and applicable privacy laws.
The Privacy Policy explains the categories of information that may be collected, how information may be used and disclosed, and applicable privacy rights.
Read Our Privacy PolicyThese Terms should be read together with the specific Terrain Tool Works policies that apply to a transaction.
If these general Terms conflict with a specialized policy regarding a subject specifically governed by that policy, the specialized policy will govern that subject to the extent of the conflict, unless applicable law requires otherwise.
Mandatory legal rights always take priority over conflicting contractual language.
These Terms and transactions with Terrain Tool Works are governed by the laws applicable in the State of California and applicable federal law, without giving effect to conflict-of-law principles that would require application of another jurisdiction's law.
This governing-law provision does not deprive a consumer of any mandatory protection provided by law that cannot validly be waived by contract.
If a problem occurs with an order, we encourage customers to contact Terrain Tool Works first so that the matter can be reviewed and an appropriate resolution can be considered.
Unless applicable law provides otherwise, legal proceedings concerning these Terms may be brought before a court of competent jurisdiction in Los Angeles County, California.
Nothing in this section prevents a consumer from exercising a statutory right to bring a claim in another proper forum where applicable law gives the consumer that right.
If a provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent legally possible.
The remaining provisions will continue in effect to the extent permitted by law.
A failure by Terrain Tool Works to enforce a provision of these Terms on one occasion does not automatically waive the right to enforce that provision later.
Terrain Tool Works may update these Terms when our website, products, policies, business practices or applicable legal requirements change.
The current version will be published on this page with an updated revision date.
Changes will not retroactively remove rights that have already arisen under an existing transaction where doing so would be prohibited by applicable law.
If you have questions regarding these Terms and Conditions, an order or one of our store policies, contact us using the information below.