This Payment Policy explains the payment methods currently available at Terrain Tool Works, how payments are confirmed, when orders enter fulfillment, and how payment-related refunds and transaction questions are handled.
Available for eligible website orders
Card payments are not currently being processed
Prices are displayed in U.S. dollars
Terrain Tool Works currently accepts Direct Bank Transfer as an available payment method. Credit card payments are temporarily unavailable and should not be considered an active payment option until the website indicates that card processing has been restored.
Customers should review the final order total and payment information displayed during checkout before submitting payment.
Terrain Tool Works currently accepts payment through Direct Bank Transfer.
Bank transfer instructions applicable to an order may be displayed during checkout or provided as part of the order confirmation process.
Customers are responsible for following the payment instructions associated with their order and ensuring that the correct order reference or identifying information is included where requested.
Although credit card payment information or card-related website elements may occasionally appear as part of our payment infrastructure, Terrain Tool Works is not currently processing customer orders by credit card.
Customers should use only the payment method presented as available during checkout.
When credit card processing becomes available again, the website and this Payment Policy may be updated accordingly.
Unless clearly stated otherwise, product prices, shipping charges and order totals on Terrain Tool Works are displayed in United States dollars (USD).
Customers using a financial institution that operates in another currency may be subject to conversion rates or financial institution fees determined by that institution. Terrain Tool Works does not control third-party currency conversion rates or bank charges.
Customers should review the complete order summary before submitting payment.
The order total may include:
The final amount displayed before payment should be reviewed carefully before the transaction is completed.
When paying by bank transfer, customers should transfer the correct order amount using the payment details associated with their order.
To help us identify and confirm the payment, customers should use the order number or requested payment reference where instructed.
Customers should verify the payment information shown through the official Terrain Tool Works checkout or order communication before initiating a transfer.
Bank transfer payments may require verification before an order proceeds to fulfillment.
An order should not be considered paid solely because a transfer has been initiated. Payment must be received or otherwise verified by Terrain Tool Works before the order is treated as paid.
If additional information is reasonably required to identify a payment, we may contact the customer using the email address or telephone number supplied with the order.
Orders enter the applicable fulfillment process after the order details and payment have been confirmed.
Terrain Tool Works currently provides an estimated 3–5 business day delivery timeframe after the order has been confirmed and the applicable payment has been successfully received or verified.
The 3–5 business day delivery window is an estimate and may be affected by the circumstances described in our Shipping & Delivery Policy.
Read Our Shipping & Delivery PolicyIf the payment amount received does not match the amount required for the order, fulfillment may be delayed while the payment issue is reviewed.
Examples may include:
Where reasonably possible, Terrain Tool Works will contact the customer to clarify the issue before taking further action.
If a payment fails, is reversed, is cancelled, or is otherwise not successfully received, the related order may remain unpaid and fulfillment may be placed on hold.
Terrain Tool Works may request that the outstanding payment be resolved before the order proceeds.
We will not knowingly ship an unpaid order unless another arrangement has been expressly agreed.
Terrain Tool Works takes reasonable steps to protect payment and order information and works with financial, hosting and technology providers as appropriate to facilitate transactions and operate the online store.
Customers should never send passwords, PINs, full online banking credentials or other unnecessary account access information to Terrain Tool Works.
Bank transfer customers should independently review the payment information associated with their order before authorizing a transaction.
Terrain Tool Works may review orders or transactions when reasonably necessary to prevent fraud, unauthorized transactions, payment misuse or other suspicious activity.
We may request reasonable additional information necessary to verify an order or payment before fulfillment.
An order may be delayed or cancelled where we reasonably determine that a transaction cannot be verified, is unauthorized, or presents a legitimate fraud or security concern.
Terrain Tool Works maintains a 30-day return period for eligible purchases, subject to the requirements, conditions and exclusions stated in our Returns & Refunds Policy.
Once a refund is approved, Terrain Tool Works generally processes the refund within 7–10 days.
The time required for funds to become available after a refund has been processed may also depend on the customer's bank or financial institution.
For orders originally paid by bank transfer, Terrain Tool Works may request reasonable payment information necessary to return an approved refund securely.
Read Our Returns & Refunds PolicyIf you believe that you have accidentally paid for the same order more than once, contact Terrain Tool Works promptly and provide the applicable order and transaction information.
We will review the available transaction records. If a duplicate payment is confirmed, the additional payment will be addressed through the appropriate refund process.
Customers who believe there is an error relating to an order payment should contact Terrain Tool Works so that the transaction can be reviewed.
When contacting us, please provide the applicable order number and enough information to identify the transaction. Do not send online banking passwords, PINs or other account access credentials.
We aim to review payment questions using the order and transaction information reasonably available to us.
Terrain Tool Works aims to display accurate product prices and order information.
If an obvious pricing or technical error is identified before an order is fulfilled, we may contact the customer to explain the issue and provide available options.
We will not intentionally charge a customer an amount different from the amount they knowingly authorized without appropriate notice or authorization.
Where taxes or other legally required charges apply to an order, they may be calculated or displayed as part of the checkout or final order summary.
Customers should review the complete amount shown before submitting payment.
Terrain Tool Works does not add undisclosed payment charges after a customer has authorized the final order amount.
Terrain Tool Works may add, remove or restore payment methods as our payment infrastructure changes.
A payment method should be considered available only when it is presented as an active option during checkout or confirmed by Terrain Tool Works for the applicable order.
Any material changes to our payment practices may also be reflected in an updated version of this Payment Policy.
Terrain Tool Works aims to keep payment information consistent across product pages, checkout, customer communications and store policies.
Terrain Tool Works may update this policy when payment methods, transaction processes or applicable requirements change.
Updated versions will be published on this page with a revised "Last Updated" date.
The payment terms associated with an existing order will not be changed solely by publishing a later version of this policy, except where required by law or agreed with the customer.
If you have questions about a payment, transaction or existing order, contact Terrain Tool Works using the information below.